2024-11-12 Issue with Exchange Rate

Incident Report for Zonos

Resolved

This incident has been resolved.

Posted Nov 12, 2024 - 15:20 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 12, 2024 - 14:55 MST

Update

We are continuing to work on a fix for this issue.

Posted Nov 12, 2024 - 14:39 MST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 12, 2024 - 14:00 MST

Investigating

We are currently investigating elevated error rates.

Posted Nov 12, 2024 - 13:27 MST

This incident affected: Landed Cost (Landed Cost API) and International Checkout.