2026-08-03 Elevated error rates for landed cost quotes

Incident Report for Zonos

Resolved

This incident has been resolved.

Posted Aug 03, 2026 - 16:36 MDT

Update

We are continuing to monitor for any further issues.

Posted Aug 03, 2026 - 16:36 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 03, 2026 - 15:57 MDT

Update

We are continuing to work on a fix for this issue.

Posted Aug 03, 2026 - 15:46 MDT

Update

We are continuing to work on a fix for this issue.

Posted Aug 03, 2026 - 15:36 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 03, 2026 - 15:12 MDT

Investigating

We are currently investigating this issue.

Posted Aug 03, 2026 - 15:00 MDT

This incident affected: Landed Cost (Landed Cost API, Landed Cost API (Legacy), Landed Cost API (GraphQL)), International Checkout, Quoter, Plugins (Shopify Duty Tax, BigCommerce Duty Tax, Magento Duty Tax, Salesforce Duty Tax, Shopify Checkout), and Zonos Prepay (Zonos Prepay (iOS), Zonos Prepay (Android), Zonos Prepay (Webapp)).